Aspire Fertility

The entire staff is so sweet, we were so nervous going in and NP Tania Yousaf was the most compassionate and sweet provider, she explained everything in detail and made us feel so comfortable, I literally cannot say enough great things about her! We’ve only had our consultation so far but I feel like we are in great hands with Tania and her staff!

I strongly don’t recommend Aspire Fertility, and really hope that TriWest drops them for community care veteran appointments. My wife was sent here for fertility concerns and in this process my semen needed to be analyzed as well. Now a year later, they are still attempting to bill me for the sample. For context, we both are disabled veterans and have TriWest insurance which was given to them. I’m finally leaving this review today, because after multiple attempts to call and resolve this issue. The billing service representative was condescending informing me that my wife didn’t have her semen analyzed and that in fact “my wife and I are two separate human beings.” Despite her witty, factual, and probably funny statements under different circumstances, I called to help them get paid by the VA, and the result is their unpaid bill. Pretty ridiculous, but truthfully I’m sure they do great fertility care, but they don’t deserve to be serving veterans.

Ive never written a Google review, but because this clinic specializes in helping people with a very important aspect of their lives, I feel inclined to share my experience. This clinic has been such a disappointment for the past 18 months. I have been exploring egg and embryo freezing since the summer of 2022. My experience with this clinic every step of the way has been the primary reason it's taken me 18 months to decide if I'd like to move forward. While the Dr's are nice and knowledgeable, every other interaction and experience at this clinic is sub-par and insanely frustrating. A few things to name a few.... *They do not answer their phone, there have been times when I've had an appointment and had to leave five voicemails and still no one called me back. It took 8 weeks to get a follow up appointment and after that one, took me 3 weeks just to get a hold of them for next steps. They are asking for $25,000 for this process, and yet no one calls you back, the financial advocate couldn't be bothered to respond to any message. *They force you to talk to them through a portal, but no one else on their side internally can see the history of the conversations. They send different answers to the same question and are inconsistent in their responses. *They are insanely disorganized, no one ever knows who I am, and they never seem like they want to answer my simple questions or are always sending me to someone else... who ALSO doesn't answer their phone. I never met a friendly person at this clinic. It always feels like maybe they don't need my business. *They are NOT transparent at all about fees. This was horribly frustrating after over 12 months of conversations with the doctor. I was very clear about our insurance situation and asked for guidance on a few things. None of my Qs or information were taken into consideration, and they ordered unnecessary tests that resulted in us spending a ton of $ out of pocket. When I finally made a decision to move forward with Embryo & egg freezing, they presented an invoice to me that was 2.5x higher than what we had discussed previously. They give you no breakdown of fees, they charge you for additional tests and the medications separately and they will not let you talk to a nurse or doctor until you're cleared financially. Their financial advocates don't answer any questions and were extremely aggressive with me. I felt they were maxing out a benefit offered to me at work to take advantage of the insurance pay out. I asked to speak with managers, or anyone else to try and give them another chance, but no one ever responded to me. In general, I am someone who can confidently make a decision quickly. The experience with this clinic has dragged out a very important decision in my life for 18 months, and I should have followed my gut a year ago and gone a different direction.

I couldn't recommend Aspire and Dr. Prokai enough! We started our fertility journey early this year after struggling to conceive, and didn't need to be their patients for long! We were incredibly fortunate that it only took just 1 IUI for me to become pregnant and we just welcomed our little one into our world. Dr. Prokai and the Aspire team were so easy to work with, and we are forever thankful!

WARNING! We booked an initial consultation and Aspire sent 40 pages of legal agreements to sign within 3 days and before a consultation can be confirmed. All the agreements ask patient to give up for any legal authority and provide Aspire full legal authority for their services. Completely unacceptable and all new patients should push back and not sign. Please read carefully~!

The entire staff is so sweet, we were so nervous going in and NP Tania Yousaf was the most compassionate and sweet provider, she explained everything in detail and made us feel so comfortable, I literally cannot say enough great things about her! We’ve only had our consultation so far but I feel like we are in great hands with Tania and her staff!

Ive never written a Google review, but because this clinic specializes in helping people with a very important aspect of their lives, I feel inclined to share my experience. This clinic has been such a disappointment for the past 18 months. I have been exploring egg and embryo freezing since the summer of 2022. My experience with this clinic every step of the way has been the primary reason it's taken me 18 months to decide if I'd like to move forward. While the Dr's are nice and knowledgeable, every other interaction and experience at this clinic is sub-par and insanely frustrating. A few things to name a few.... *They do not answer their phone, there have been times when I've had an appointment and had to leave five voicemails and still no one called me back. It took 8 weeks to get a follow up appointment and after that one, took me 3 weeks just to get a hold of them for next steps. They are asking for $25,000 for this process, and yet no one calls you back, the financial advocate couldn't be bothered to respond to any message. *They force you to talk to them through a portal, but no one else on their side internally can see the history of the conversations. They send different answers to the same question and are inconsistent in their responses. *They are insanely disorganized, no one ever knows who I am, and they never seem like they want to answer my simple questions or are always sending me to someone else... who ALSO doesn't answer their phone. I never met a friendly person at this clinic. It always feels like maybe they don't need my business. *They are NOT transparent at all about fees. This was horribly frustrating after over 12 months of conversations with the doctor. I was very clear about our insurance situation and asked for guidance on a few things. None of my Qs or information were taken into consideration, and they ordered unnecessary tests that resulted in us spending a ton of $ out of pocket. When I finally made a decision to move forward with Embryo & egg freezing, they presented an invoice to me that was 2.5x higher than what we had discussed previously. They give you no breakdown of fees, they charge you for additional tests and the medications separately and they will not let you talk to a nurse or doctor until you're cleared financially. Their financial advocates don't answer any questions and were extremely aggressive with me. I felt they were maxing out a benefit offered to me at work to take advantage of the insurance pay out. I asked to speak with managers, or anyone else to try and give them another chance, but no one ever responded to me. In general, I am someone who can confidently make a decision quickly. The experience with this clinic has dragged out a very important decision in my life for 18 months, and I should have followed my gut a year ago and gone a different direction.